SANTA CLARA CONVENTION CENTER, MAY 10-11, 2019
THE WORLD’S LARGEST
Karpagam is a co-founder of eKryp. eKryp, the first Prescriptive Service application, uses AI to provide an Intelligence layer across all aspects of Enterprise Service operations. This intelligence is then used to drive actions for the incident and symptom categorization, agent assignment, device failure prediction, onsite technician assignment, resolution optimization, repair vs. refresh, warranty and parts planning. Using eKryp, you can reduce service costs by 30% and reduce parts inventory by at least 10%. Prior to eKryp, she was a Founder and President of Paloras Corporation, an install base analytics company. Paloras was recognized as a Top 100 company (by Revenue) by the San Francisco Business Times in 2014 and 2013. Karpagam believes in having people of different attitudes and aptitudes in AI and is a sought out speaker in several AI, IOT and Entrepreneurship conferences.