AI for CX and Customer Success

Mohit is a Product, Engineering, UX, and PMO leader who is currently responsible for VMware's AI-driven platform. He leads a team that works to create an engaging, unified, and simplified digital experience for VMware's customers. 

With over 22 years of experience in technology, Mohit has been on the forefront of micro-services and cloud computing. In his previous roles as a Product & Technology Executive (CTO, CIO, CPO), he has built highly scalable technology platforms to support global omni-channel operations. 

Mohit has a holistic and deep understanding of profitable e-commerce operations, including digital strategy, product management, software engineering, site experience, merchandising, content, digital marketing, and analytics.

Tatyana Mamut is a transformational technology executive who delivers game-changing results by anticipating the future, obsessing over customers, and building amazing teams. She was Product Leader and General Manager of successful new businesses at Nextdoor, Amazon, Salesforce, Pendo, and IDEO. She serves on the Board of Directors for Sauce Labs, and previously UserTesting, where she was the Compensation Committee Chairperson through the company's IPO and acquisition. Tatyana holds a BA in Economics from Amherst College, a PhD in Anthropology from UC Berkeley, and is a certified Scenario Planner, Yoga Instructor, and Reiki Master.

With 20 years of experience leading product design, development and strategy in Fortune 500 companies, Surbhi has built and led product and engineering teams at technology icons including Google, YouTube, Netflix, and Cisco. Over the last decade she has launched multiple successful & insightful products, many of which encompass AI and machine learning expertise. Additionally, Surbhi led query disambiguation and speech recognition efforts on leading edge Google Home and Google Assistant enabled devices using Google Cloud ML models. Currently Surbhi is leading Juniper's Customer Experience charter focused on incorporating Juniper's Experience-First Networking initiatives into every aspect of the customer journey. She is focused on building omnichannel engagements and ML based proactive and predictive support capabilities. Leveraging her EQ-based motivational leadership style, Surbhi is leading highly cross-functional initiatives enabling digital transformation of both services and enterprise business. Surbhi holds a Bachelor's in Engineering from IIT Kanpur and a Master's degree in computer science from Texas A&M University. She also holds General Management Program (GMP) degree from Harvard Business School Surbhi leads Global Inclusion & Diversity initiatives at Juniper and is passionate about supporting and giving back to the IIT community. She is a key leader of the IIT Artificial Intelligence & Machine Learning forum, a Board Member for IIT Kanpur Foundation, and the former President of IIT West Coast alumni association. She has also Chaired and led the "Women in Product" San Francisco Bay Area organization and is an active member of Chief.