About This Talk
In this panel we will explore the impact of Artificial Intelligence on Customer Experience and Customer Success. From chatbots to personalization, we will discuss how AI is revolutionizing the way businesses interact with customers, and how it can help companies stay ahead of the competition. Learn how AI can be used to optimize customer engagement and retention, and gain insights into the latest trends and strategies for leveraging AI in your customer-facing operations.
Mohit is a Product, Engineering, UX, and PMO leader who is currently responsible for VMware's AI-driven platform. He leads a team that works to create an engaging, unified, and simplified digital experience for VMware's customers.
With over 22 years of experience in technology, Mohit has been on the forefront of micro-services and cloud computing. In his previous roles as a Product & Technology Executive (CTO, CIO, CPO), he has built highly scalable technology platforms to support global omni-channel operations.
Mohit has a holistic and deep understanding of profitable e-commerce operations, including digital strategy, product management, software engineering, site experience, merchandising, content, digital marketing, and analytics.
Ashraf Karim is SVP of Product at Affirm. She leads the Financial Services Platform product organization, which powers the BNPL customer journey serving more than 6M+ customers and over 10K+ businesses. Ashraf joined Affirm from Paypal, where she was VP of Product Management for the Customer Success Platform organization. She has led product development for both consumer solutions and product platforms delivering scalable, personalized, and enriched experiences leveraging AI and best in class platform strategies. Prior to PayPal, Ashraf spent nearly 6 years at Google where she was Global Head of Prototypes and Tools, delivering productivity and operational excellence for the Online Partnership group. Prior to Product Management she had 14 years of Software Engineering and Management experience. Ashraf is a passionate advocate for girls and women pursuing STEM careers.